We will be more than happy to help you resolve any issues or problems that may arise. Before you send us an e-mail, please read the following General FAQ. There’s a big chance that someone already had experiences similar to yours. Thank you.
I'm using Windows 10 and the game screen is blank or flickering.
Please read our blog post to learn about possible solutions to this problem.
I got a game from you and it doesn't work, what to do?
First of all, you should check if you have the newest video card installed. You can check it at the card's manufacturer's website. Then you can check if you have the newest DirectX version installed. And when all that doesn't help and you bought the game from THIS site, just write us a letter describing in detail what is happening. We will get onto this matter as quickly as we can. If the game was purchased on some OTHER site, you must contact the support department there.
I have lost my registration code, what to do?
Don't worry, that's not a problem. If you have bought the game from THIS site, you can simply go to eSellerate after purchase services. Everything is shown step-by-step there.
If the game was bought from some OTHER site than this one you must consult the support department there.
I bought your game now how can I register it?
Upon receiving your serial number, you simply have to run the game and press the "Enter Key" button on the right side of the title screen. Another window should appear. After inputting you Registration Name and your Serial Number in appropriate fields just click "Unlock!". Have fun :).
Can I be your beta tester?
Of course. We are always eager to hear feedback from our gamers and we value your opinion very high. If you would like to help us with testing and sharing your thoughts on our games, consider joining our Beta Program.
How can I be notified about new game releases from Codeminion?
Simply subscribe to our newsletter. You can do it by writing your e-mail in the input box located on the right side of the page and clicking "Subscribe". If you are not sure if you want to join or if you won't be spammed, please read about our newsletter.
What is DirectX and where can I get it?
DirectX is a set of multimedia drivers for the Windows platform. It is best for you to have the newest version available installed. You can always get it for free at http://www.microsoft.com/directx
I have a great idea for a game! Will you make it for me?
If you really have a great idea for a game, then don't hesitate to drop us a line. We are always eager to hear what ideas our gamers might have and what they would like to play next.
I enter the registration key and it doesn't work.
Please be sure that you are trying to register the game that was downloaded and installed from the site from where you purchased it on. Only then the registration keys can work properly.
How do I buy your games?
It's very simple. Just go to our online store. There you can view our game catalogue and when you see a game that you'd like, just click the "Buy it" button. Later you will have to complete the purchase process but don't worry - it is step by step. Very simple and secure.
What's Beta Program about?
Beta Program enables everybody to play and test our current projects. Thanks to it you can have some impact on the final quality of our games.
What are the requirements to join?
We require you to have an email account, some time to spare and a medium-class PC or Apple Mac computer. Willingness of sharing your thoughts on our games with us is preferable.
What do I have to do to be able to test your games?
All you have to do is to join our Beta Program by filling a short form you can find at the top of his page. It will enable us to send you information on how to download and test our games.
If you already in Beta Program, please login to Beta Program to recive download link
What's the difference between the Closed and Open Beta?
To join the Closed Beta you have to be an Open Beta member first. If you will test received game thoroughly and you will share your thoughts with us by filling the survey, you'll have a strong chance of being accepted to the Closed Beta. You will then be able to test our games without any time restrictions.
I have a problem. Where I can get help?
If you have any question regarding the Beta Program or games included, just visit contact page and send a message.
I would like to give you my feedback.
If you are a member of the Beta Program and you want to help us, you can do it in various ways:
By filling a survey
By sending an email to: beta@codeminion.com
You can also get in touch with us using our contact page.
LOG file
If you would like to help us even more, you can send your LOG.txt file, located in your game folder, to: beta@codeminion.com
Log file default Windows folder: C:My GamesGAME_NAMELOG.txt
Your log file holds information on your progress in the game and will be very useful for us to ensure that balancing and game play are as good as they can possibly be!
In case you still have difficulties or questions regarding our games, please do not hesitate to contact us.
Support Policy
We guarantee that your questions will be read and answered as soon as possible, depending on the complexity of the problem.
Codeminion Development Studios respects your privacy and does not store your e-mail address nor forwards it to other institutions.
Please note that we are technically unable to provide support for our games that were purchased on websites OTHER than this.
Money Back
If you bought any of our games and for some reason you are not satisfied with it, we’ll offer you a refund. In case a game doesn’t work on your PC and you want your money back, we ask that you give us one week so we can try to eliminate your problem.
Please note that due to technical reasons we will be able to refund 90% of your order total, since 10% goes to the e-commerce handling fees and cannot be refunded.
